NEWS
■What kind of driver should you choose as an executive driver? Three factors to consider.
Executive drivers play an important role, transporting company executives and presidents. For that reason, they need to be trustworthy. While dispatch services are becoming more common, what kind of driver should you choose? This time, we'll introduce three things to keep in mind when choosing an executive driver.
■ Thorough training! They must be considerate and courteous.
First, let's check the dispatch service company's employee training system. Since trust from the client is crucial, few companies skimp on employee training. However, training can vary widely. Executive drivers are expected to do more than just drive. In fact, it could even be said that this is merely a secondary task. An executive driver's primary role is to interact with passengers. They must be able to communicate with customers and respond appropriately to superiors and their customers. The key is to ensure that the company provides this training.
■ Thorough privacy! Protect customer confidentiality.
Keeping customer confidentiality is also an essential point. Executive drivers transport people in key roles within a company. Many people around the world want to know where these people are and what they're doing. Conversations in the car often reveal unexpected information. Executive drivers are in a unique position to provide these individuals with the information they need. However, sharing information learned in the course of one's work with others is taboo, no matter the job. Strictly adhering to this societal rule is basic etiquette and a foundation for building trust.
■Providing Continuous Service to Customers! Steady Health Management
It's also important to ensure that drivers are taking good care of their own health. Not only are they skilled as drivers, but they also have excellent customer service etiquette. Such drivers will likely be highly sought after. But what if they're not punctual? Their value will likely drop to less than one-tenth of their former value. In this sense, being able to manage their health is crucial. Of course, dispatch companies can accommodate unexpected absences. However, when it comes to picking up important clients, many drivers feel uneasy about a driver they've never met before, and many would find it difficult to trust them with their services. Therefore, good physical condition management is also considered one of the skills required for an executive driver.
【 TransACT Group 】
