NEWS
■Powerful under the edge! Introducing three attitudes to play an active role as a secretary
Many people have the image of "supporting their boss" as a secretary's job so that the work can proceed smoothly. However, in order to actually play an active role as a secretary, some people may wonder, "What kind of attitude do you need?" So, in this article, I will introduce three attitudes that you need to work as a secretary.
1. What is the secretary's job?
In order to play an active role as a secretary, it is important to first understand the details of your work accurately. The basic task of a secretary is to "provide general assistance" so that the boss can concentrate on the work in the workplace. However, the range of work that a secretary is in charge of is very wide, and the work content tends to differ greatly depending on the company and the boss who assists it. Specifically, it can be said that it is common to be in charge of tasks such as "schedule management," "answering visitors and telephone calls," and "arranging business trips." In addition to that, there are cases where "return to gifts", "information gathering", "document filing", "document management", etc. are performed.
2. Three attitudes necessary as a secretary
Although I want to work as a secretary, many people may be worried about what is actually required. So, let's check here three attitudes that are indispensable for working as a secretary.
2-1. Thorough confidentiality
When working as a secretary, it is very important to have a mindset of "strict confidentiality." Since secretaries often come into contact with people in important positions within the company, such as the president and executives, they inevitably have many opportunities to come into contact with "important company secrets and information" such as confidential matters and confidential information. In the unlikely event that such important information is leaked outside the company, it could be a huge loss for the company. Since secretaries are important tasks that often deal with confidential information, which can be said to be the core of management, thorough confidentiality is required. It is important that the information obtained through the work of the secretary is never shared with outsiders and is kept in your heart.
2-2. Be attentive
The secretary's main role is to support the boss in charge in various ways so that he / she can carry out his / her duties without delay. Therefore, it is important to keep in mind to "always be attentive". You will be required to have the ability to detect and proactively detect various things such as "what is necessary for the boss to proceed with the work" and "what points should be considered". In addition, the secretary needs to consider not only the boss in charge but also the customer and visitors. Be aware that dealing with people outside the company can give the impression of not only yourself, but the entire department and your direct supervisor. Careful response is required, such as paying attention to attitude and wording.
2-3. Being an unsung hero
A secretary is a job that supports others in the shadow without leaving you in front of you. Therefore, it is important to try to work as an "unsung hero". Secretaries are required to work diligently and naturally support them as needed. However, you should avoid fully appealing such support. This is because the secretary's main role is to "improve the results of his boss." No matter how good your skills and ideas are, it is wise to avoid insisting on them. In addition, it is basically not asking for a reward for support. The stance required of a secretary is to be sensitive to what the boss wants, respond promptly to that request, and "behind the scenes."
Secretary is important not only skill but also attitude
Did you firmly recognize the attitude necessary for the secretary's work? In order to play an active role as a secretary, not only skills but also "preparation" as a support role is important. It is important to be aware of three points: thorough confidentiality, attention, and unsung heroes. With the dispatch service "Transact", you can aim to become a secretary from inexperienced. If you are interested in working as a secretary, why not take on the challenge with a firm mindset?
【 TransACT Group 】
■If you hire an executive secretary! 3 skills to check
When hiring an executive secretary, you need to make sure that you have the skills to do the job. It's not impossible to develop talented people after hiring, but it can be time consuming and costly. Introducing the skills required of executive secretaries.
■ Think about things from a high perspective and support officers
The first skill required of an executive secretary is to be able to think about things from a high perspective and support the executives. A high perspective can be easily understood by imagining two perspectives. The first is the perspective of management and the perspective of business. Since executives are at the forefront of management, supporting operations are often important tasks that affect management, so always check your skills to think about things from the perspective of management. The second is the perspective of human relationships. You need to determine if you can trust the person before you talk to the officers. Also, I would like to check that after understanding the human relationships surrounding the officers, I definitely know who to contact in advance and proceed with the work.
■ Attention at food, drinks, meetings, and banquets
The second thing to check when hiring an executive secretary is your attentive skills, especially your ability to be attentive at eating, drinking, meetings, and banquets. At restaurants and banquets where officers attend in relation to business, even if it seems that they are talking about things that are not related to business at first glance, the attendees observe each other and show their seriousness and humanity to the project. Confirming. Executive secretaries need to have the ability to ensure that such stage meetings proceed smoothly. In particular, when it comes to entertaining people, it is necessary to avoid situations that hinder business as a result of choosing a place, food, etc., and provide topics so that attendees do not feel uncomfortable during the banquet. It is also necessary to consider such things as. It is also necessary to take measures including arrangements for return transportation, accounting, and thank-you after the end. If you're hiring as an executive secretary, it's a good idea to check if you can do this well.
■ We will handle complaints and troubles!
The third thing to check when hiring an executive secretary is the ability to respond to complaints and troubles. Officers collect a lot of information every day, which may include complaints. Instead of just reporting the content to the officers, it is necessary to have the ability to properly grasp the actual situation, raise the report, and respond well in good faith without exciting the other party of the complaint. In addition, it is possible that you will be entrusted with collecting the troubles that occur from the officers. Even in such a case, it is necessary to have the skill to calmly analyze the situation and solve the problem in the shortest distance. It is difficult to find human resources with these skills, but it can be said that it is important for the hiring side to carefully judge the necessary skills before hiring.
【 TransACT Group 】
